Refund policy
Return and Refund Policy
1. General Return Policy
Due to the nature of our items (vintage, rare, collectible, and one-of-a-kind), all sales are generally final. We do not accept returns or exchanges for change of mind, buyer's remorse, incorrect selection, or incompatibility, except where required by applicable law.
Nothing in this policy limits your statutory consumer rights.
2. Items Not as Described or Damaged in Transit
If an item arrives significantly different from its description or photos, or is damaged during shipping, please contact us within 7 days of delivery whenever possible.
Please provide clear photographs of the item, packaging, and shipping label. We will review the situation and provide an appropriate resolution.
This 7-day notification period does not limit any rights you may have under applicable consumer protection laws.
3. EU Right of Withdrawal
Consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of receiving the item, without giving a reason, subject to applicable legal exceptions.
To exercise this right, please contact us with a clear statement of your decision to withdraw within the withdrawal period. You must then return the item within 14 days of notifying us.
The buyer is responsible for return shipping costs unless otherwise required by law.
We will refund the item price and the original standard shipping cost as required by applicable law. Additional charges for delivery methods more expensive than our least expensive standard delivery option are non-refundable.
Please handle the item with care. Any reduction in value caused by handling beyond what is necessary to inspect the item's nature, characteristics, and condition may be deducted from the refund where permitted by law.
Certain items may be exempt from the right of withdrawal under applicable law, including sealed audio or video recordings that have been unsealed after delivery, and newspapers, periodicals, or magazines.
Import duties, VAT, and customs fees paid to third parties are not refundable by Maboroshi Mart. Any eligible refund of such charges must be requested from the relevant authorities or service providers.
4. Return Shipping Responsibility
If a return is required due to our error, such as an incorrect item being sent, or verified shipping damage, we will cover reasonable return shipping costs as required by applicable law.
We are not responsible for damage caused by the recipient after delivery.
5. Refund Processing
Refunds will generally be issued to the original payment method.
Where an item must be returned, refunds will normally be processed after the returned item has been received and inspected, subject to any applicable legal requirements.
For EU statutory withdrawals, refunds will be issued without undue delay and no later than 14 days after we are informed of the decision to withdraw. Where permitted by law, we may withhold the refund until we receive the returned item or evidence that it has been sent back, whichever occurs first.
Original shipping costs are generally non-refundable except in cases of seller error, statutory withdrawal rights, or where otherwise required by law.
6. Refused Delivery or Unpaid Customs Fees
Import duties, taxes, and customs clearance fees are the buyer's responsibility.
If a shipment is refused, abandoned, or returned due to unpaid customs charges, an incorrect shipping address, or unsuccessful delivery attempts, please contact us.
Any refund will be assessed based on the circumstances and applicable law. Shipping, return shipping, customs-related, and other costs actually incurred may be deducted from a refund where legally permitted.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We may be unable to cancel an order once shipment preparation has begun, except where cancellation or withdrawal is required by applicable law.
Nothing in this policy affects your statutory consumer rights.